Due to the focused expertise of Hallo Solutions, our outsourced services produce high quality results at a reasonable cost, reducing salary expenses and saving you valuable time, allowing you to focus on other areas of business.

Hallo Solutions offers the best voice interaction facility, ensuring every call will be answered, every time, on time. Customers can speak directly to agents through a pool of dedicated numbers and have their queries resolved effectively. The IVR (Interactive Voice Response) can be programmed to route captured calls in a variety of ways, depending on the routing rules that are written into the ACD (Automatic Call Distributor). We also provide direct dedicated phone lines to ensure instant response and avoid delay in line transfer.

Inbound Customer Service

Customer support executives, handling customer-initiated telephone calls for client specific programs. This could range from providing billing information, product or service information, aggregating response to direct marketing advertisements and other activities as detailed below.

Our agents are proficient in handling the entire gamut of calls, from simple welcome calls to calls pertaining to surveys, verifications, lead generation, collections, etc.

Hallo Solutions inbound voice based service offering includes:

Customer Service
Application / Claims processing
Subscription services
Feedback collection for products / service / campaign etc
Polling / Media analysis
Effective up-selling and cross-selling to existing customers during call.

Technical Support / Help desk
Troubleshooting for products and services
Complaint registrations
Guiding customers in collecting information.

Inquiry Service
Product / Service information requests
Dealer locator service
ATM / POS locator service, etc.

Billing Information
Queries about account balance
Payment information
Changes in personal information, etc.

Enrollment services
Welcome calls, registration and enrollment for campaign and events etc.

Outbound Voice based Service.

Hallo Solutions enjoys a robust infrastructure to manage campaigns for our
clients. We can manage a broad range of outbound services for clients across
various industry segments. We have the expertise to set up and manage
several varied outbound call center operations. Some possible projects and
programs for Outbound Voice Services are mentioned below: