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support services |
answering services |
receptionist |
Due to the focused expertise of
Hallo Solutions, our outsourced
services produce high quality
results at a reasonable cost,
reducing salary expenses and
saving you valuable time, allowing
you to focus on other areas of bu
siness. |
Live Web Chat will help increase
your online conversions and
customer acquisitions by providing
real-time assistance for your
customers. |
E-mail Become the primary means
to offer web – based assistance for
your customer when mater do not
require an immediate answer. |
Let Live Receptionist be your
virtual office, virtual assistant or
virtual receptionist. Our state-of-
the-art technology, combined with
outstanding Phone Support, allows
us to deliver virtual office services
for a fraction of the cost of hiring a
full-time assistant. |
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| FAQ |
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I expect / receive very fee calls per day. Can I out source to you?
Sure. Our charges & and plans are suitable for all business witch may not have a large call volume but still wants to break free from answering support / query calls and focus and core objective of business growth. We charge per moth of agent duty time, irrespective of number of calls received by the agents.
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Your charges are attractive. What next? How should we start?
Please visit our “Process” section or click HERE.
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I need outsource, but I never done it before. I am apprehensive?
We can understand your apprehensions and concerns.
We always request and encourage our prospective clients to discuss all aspects of business and the activity outsourced to us, with our business managers.
After some rounds of discussions yours apprehensions will begin to disappear.
You will experience faith in the process of taking professional help to manage a part of your customers, reduce cost & allow you more free time for your business and family.
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Can I hear how the agents sound?
Argentina is the #1 destination for English speaking call center Reps. That's why major blue chip companies like Dell, Microsoft & Sprint just to name a few, have relocated their customer support services here.
As an additional quality control measure - you'll have the abiltiy to approve call center agents BEFORE they go live on your campaign - this ensures you of 100% satisfaction with the quality of agents you'll have handling calls on your campaigl.
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Why is it a good idea to outsource to Argentina? With call centers springing up all over the world there are more choices now than ever for outsourcing. Why Argentina?
Well there's actually a lot of great places to outsource with a lot of great people running them.. But there's one reason why we're located in Argentina and that's because there is a higher concentration of fluently speaking, western culture aligned agents here than anywhere else in the world.
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Will my customers know that I'm off shoring?
Customers will not know that you're off shoring the work. Argentinean agents have accents that could pass in any major city, with a melting pot of immigrants and diverse ethnicities.
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Will you bill me from the US or from Argentina?
We could bill you from both locations. We are incorporated in California and have a US bank account for easy payments by wire transfer. We also have US representatives available for handling payment in the beginning as well.
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During free time, will the agents do other work for us?
We agree that you paying for the agents and their time, but please understand that we are in the business of offering services. Our agents offers services as per agree terms, but they will not provide any supplementary services simply because their have some free time.
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Is there a minimum contract period?
There is not minimum contract period.
You can terminate your contract at any time which a notice of at least 30 days in advance; allowing us to restructure our resources.
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What are your payments terms?
All payments are required in advance.
Payments are received by us before the 5TH of the month in service.
Payment must be wired to our bank account in the US. The cost of transfer is to borne by the client
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What is the training process? How are yours agents trained?
Do not worry if you do not have ready training material, most of ours clients do not.
Our training process is very simple.
We request you to provide us all possible information regarding your products & services. Your previous email correspondence with your customers is the best material. We study your website and others material provided by you. We will list down all questions which we feel are vital for our understanding of yours business and email them to you.
Based on your answers we create a knowledgebase for our agents. We then start to train our agents and there are a series of group discussions between our floor managers & agents. All new queries are again email to you for yours answers.
This way, we will exchange emails with you and by the end of this exercise we would have understood your business well
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How will my customers -`s inbound calls reach you?
Forwarding your customer-`s inbound calls to us is very simple.
We will provide you with local phone number of your area (or a toll free number) witch will ring at our contact center in Argentina.
You simple need to forward all your inbound calls to this number or just inform it to your customers, providers, etc... That’s it
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Which chat live software do you support?
We support all types live chat software.
Our agents can operate all kind of chat software you have purchase or leased. We also provide a customized live chat service.
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What happened if the line is busy?
If the phone line is busy, (or unattended during non serviced hours) the calls are derivate to the voicemail. Our agents respond to the voicemail as per terms of agreements.
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“ Hallo Solutions offers innovative and effective services : Call Center in Argentina offering Call Center Outsourcing, Call Center Services, Inbound Call Center, Outbound Call Center, Order Taking Service, Business Process Outsourcing, Call Centre Outsourcing, Inbound Call Center Argentina, Outsourced Technical Support ,Live Technical Support , Call Center Technical support ,inbound call center services in Argentina , order taking services in Argentina, order taking service, live order service taking, email answering service, outbound call center services, call center outsourcing services, contact center services, Call Center Outsourcing Argentina, customer support services, Phone Answering Service, Answering service, web enabled services and knowledge management services from Argentina.” |
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